General Terms and Conditions

  1. Scope of application

The following terms and conditions apply to all orders placed via our online store. Our online store is primarily aimed at consumers, but also at companies. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, is acting in the exercise of its commercial or independent professional activity.

  1. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with B&G Profer GmbH.

By placing the products in the online store, we submit a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

  1. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English

We save the text of the contract and send you the order data. For security reasons, the text of the contract is no longer accessible via the Internet.

  1. Terms of delivery

Shipping costs

Shipping costs may be incurred in addition to the prices quoted. You can find out more about any shipping costs in the offers.

Delivery options

We ship the products to the delivery address specified in the order process.

You have the option of picking up your order at NEW TAKE FIVE, Rosengasse 15, 9900 Lienz, Austria during the following business hours: Mon. to Fri. 09:30 to 18:00 and Sat. 09:30 to 15:00

We do not deliver to packing stations.

  1. Payment methods

The following payment methods are available in our store.

Credit card

You enter your credit card details during the ordering process.

Your card will be charged immediately after placing the order.

PayPal, PayPal Express

In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment instruction.

The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions during the ordering process.

PayPal can offer registered PayPal customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. You can find further information on this in your PayPal account.

  1. Warranty and guarantees

6.1 Warranty for defects

The statutory liability for defects applies.

6.2 Guarantees and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on any special information pages in the online store.

Customer service: You can reach our customer service for questions, complaints and objections 7 days a week on +43 676 4308585 and by e-mail at

  1. Dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here.

We are prepared to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.